Help Center
My Order
How can I track my order?
You can simply track your order by visiting our tracking page.
When will I receive my order?
Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
🇺🇸 USA: 4-8 business days
🇬🇧 UK: 3-6 business days
🇦🇺 Australia: 4-8 business days
🇨🇦 Canada: 4-8 business days
🇪🇺 Europe: 4-8 business days
🌎 Rest of world: 5-9 business days
Can I make changes to my order?
We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you.
Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.
What if I received a defective item?
Firstly, we're so sorry you received a defective item! Please request a refund or replacement by contacting us at hello@othemo.com within 7 days of receiving your defective item.
Shipping
How long does the processing take?
All orders are processed within 1-3 business days.
How long does the shipping take?
Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
🇺🇸 USA: 4-8 business days
🇬🇧 UK: 3-6 business days
🇦🇺 Australia: 4-8 business days
🇨🇦 Canada: 4-8 business days
🇪🇺 Europe: 4-8 business days
🌎 Rest of world: 5-9 business days
What if I received a damaged product?
Please inspect your order upon receiving it for any damage. In case if the product you received has been damaged or you received a faulty one, contact our customer support team within 7 days of receiving the package and we will sort it for you :)
Returns, Exchanges & Cancellations
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See our returns policy for more details.
How do I request a return?
To start a return, you can email us at hello@othemo.com. Please make sure to include your Order Number when starting a return.
How do I cancel an order?
If you wish to cancel your order please let us know within 4 hours of placing your order. Order cancellation requests after the first 4 hour timeframe unfortunately cannot be accepted.
About Othemo
Why choose Othemo?
We've been working for years to invent the world's greatest LED lighting tech gear.
Our bestseller LED Headband, surpasses the competition for many reasons. Its 230-degree wide-angle beams, rechargeable battery, and motion sensor controlled features are just a few of them.
Whether you're a night runner or a DIY enthusiast, our aim is to bring daylight back to your everyday favourite activities.
How can I become a reseller?
If you are interested in reselling Othemo Products, we'd love to hear more!
Please visit our wholesale page and submit the contact form to get in touch.
How do I contact you if I need more help?
You can send us a message using the form below or send an email to hello@othemo.com. Our friendly customer care team is here to help when you need us!
How can I become a brand affiliate?
If you are interested in becoming an Othemo affiliate, you can submit the form here.
Still need help?
If we still couldn't answer your question, please feel free to get in touch with our customer friendly team!
Email: hello@othemo.com
Phone: +44 20 4574 9123
Address: Unit 19 1-13 Adler Street, London, England, E1 1EG
or alternatively use the contact form below,